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Refunds and Returns

 Refunds and Returns

New order not working out? Or maybe it isn't compatible? It happens. In general, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Exceptions will be noted on the individual product page/listing.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, unused and with original packaging. You’ll also need the receipt or proof of purchase.

To request a Refund/Return review the section applicable to your purchase channel/website below

For Purchases on Amazon, eBay, Newegg, & Walmart

  1. Navigate to your order page. You can generally do this by clicking on the order confirmation email or by logging in to the website.
  2. Select the relevant order 
  3. Submit your return/exchange request. 
  4. For additional steps or instructions, refer to the website's help page

 

For Purchases Directly from HighZer0 (highzer0.com, HighZer0 B2B, & HighZer0 International Websites)

You can request a return and receive a prepaid return label on our Returns Portal at returns.highzer0.com

Alternatively, you can contact us at help@highzer0.com. Include your:

  1. Order Number
  2. Item Name/SKU & Quantity to return
  3. Reason for return

We will respond to you within 24-business hours with a prepaid shipping label so long as the return is within policy.

You can review our Returns Policy at anytime by navigating to the following page:  HighZer0 Electronics Return Policy

 

Normal Hours:
Monday - Friday: 7:00am - 7:00pm (E.T)
Saturday, Sunday & US Holidays: CLOSED

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Call or Text: (571) 895 - 3900
General Email: info@highzer0.com

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 HighZer0 Electronics & the HighZer0 Power-Up Logo are registered trademarks of HighZer0 Companies LLC, a Virginia registered Limited Liability Company. HighZer0 Companies LLC is based in Alexandria, VA and is certified by the US Department of Veterans Affairs as a Veteran Owned, Service-Disabled small business. No US Government endorsement is implied.